Privacy Policy

1. Introduction

Your information will be controlled and processed by One Stop Business Energy and its subsidiaries. You can contact us with any questions, comments, or requests you may have regarding this privacy policy using the details below:

– Address: Compliance Manager, One Stop Business Energy, 36 High Street, Halstead, Essex, CO9 2AQ

– Phone: 0204 539 9008

– Email: hello@osbenergy.co.uk

If you are unhappy with how we have used your personal information, please contact us, and we will investigate and provide a response to you. If you are still dissatisfied with the outcome of your complaint, you have the right to complain to the Information Commissioner’s Office.

This privacy notice explains how One Stop Business Energy promises to protect and use your personal information, including data you may have shared with us, data learned during our interactions, information received from other parties, and your marketing preferences. We will:

  • Keep your data safe and secure.
  • Allow you to manage your marketing preferences with us.

2. Information We May Collect from You

During our relationship, we may need to collect and process data about you. The types of data we may require include:

  • Contact Information: Name, telephone number, address, email address, and contact methods.
  • Financial Information: Bank details, credit information, and personal financial status related to directors and proprietors.
  • Public Information: Data from public sources such as the electoral register and Companies House.
  • Special Information: Criminal records data, if applicable.
  • Consent Information: Permissions you have granted us for marketing purposes.
  • Documentation: Data stored in documents you provide, such as bills and contracts.
  • Technical Data: Information about your devices, IP addresses, geographical location, operating systems, and browsers.
  • Analytics Data: Data on how you navigate our websites, select preferences, and call durations.
  • Product Specific Data: Information about products you are interested in or have discussed with us.

3. How We Collect Your Data

We may collect your data through various methods, including:

  • Filling out forms on our websites or partner websites.
  • Communication via post, telephone, email, or instant messaging.
  • Navigating our websites and completing surveys.
  • Interacting with our social media accounts.
  • Information received from insurers, energy suppliers, financial service providers, credit reference agencies, and other sources.

4. How We Use Your Information and Why

We process your data based on one of the following legal bases:

  • To fulfil a contractual requirement with you.
  • Our legitimate interest in processing your data.
  • Your consent to process your data.
  • Compliance with legal obligations.

The primary purpose of using your data is to assist you in switching providers and obtaining better contracts for essential business services. Specific uses of your data include:

  • Agreeing contracts on your behalf.
  • Searching for the best quotes.
  • Validating data accuracy.
  • Communicating contract details and renewal quotes.
  • Sending promotional materials and conducting market research.
  • Performing fraud checks and credit searches.
  • Managing fees and debt recovery.
  • Training staff and ensuring compliance.

5. Who We Share Your Information With

When you use our services, we may share your information with the following third parties:

  • Group Companies: One Stop Business Energy and its subsidiaries.
  • Suppliers: Energy suppliers, insurers, financial service providers, and telecommunications providers for arranging contracts.
  • Partners: Partners who refer customers to us.
  • Third Parties: Companies that assist in developing products, market research, and analytics services.

We ensure that all third parties are strictly forbidden from using your data for any purpose other than those disclosed above and are held to the highest standards.

6. How Long We Keep Your Information

We will retain your personal information for as long as you are a customer. After your contract ends, we may keep your data for up to 10 years for processes such as responding to complaints, proving valid agreements, and complying with legal obligations.

7. Your Legal Rights

Under the Data Protection Act 2018, you have the following rights:

  • The right to be informed: We will explain how we use your personal information.
  • The right of access: You can request your personal information and how we process it.
  • The right to rectification: You can ask us to correct inaccurate or out-of-date information.
  • The right to restrict processing: You can request we stop processing your data in certain circumstances.

Our site may contain links to third-party websites, which have their own privacy policies. We do not accept responsibility for these policies or data activities.

8. Cookie Policy

One Stop Business Energy uses cookies and similar technologies on our website. A cookie is a piece of information that helps us remember you and improve your browsing experience. By using our website, you agree to our use of cookies.

9. On-site Banner Advertisements

Through our advertising platform, we allow third-party advertising agencies to serve advertisements using cookies on our website.

10. Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”